Support
At BRS Golf we pride ourselves in delivering first class, customer driven support. We believe we have raised the bar and set a new standard for support in the golf software industry.
Phone Support
When you call our support line we know you want to speak to someone who can help, so that’s who you will get! Call us on UK 028 9568 0288 or IE 0353 1800 852 935.
Email Support
Unable to call? Not a problem. Email the team on [email protected] and we’ll get back to you as soon as possible.
Live Chat
Got a query? Get live support direct from your BRS Golf System. Contact the team, Mon-Fri 8.00am-5.30pm
BRS Golf Status
Get live status updates on all our technology, view system uptime and keep track of any incidents in real-time
Service
89% NPS Score
“The support that I received from BRS Golf to start with was absolutely brilliant. I had a couple of telephone conversations with the guys and I got to grips with the technology straight away. We were using the system within 24 hours or so.”
Fame Tate, Director & Owner, Stanedge Golf Club
Support Service
Our first class, customer driven support is provided at no additional cost – it’s available as part of your GolfNow agreement.
Direct Contact
We answer over 95% of all incoming calls first time, within 30 seconds. Any missed calls are returned as soon as possible, even if no voicemail is left!
Results
89% NPS score. Our unparalleled Customer Success Team is there to support your club.
Over 1,800 Clients
We pride ourselves in supporting a huge client base with over 12,500 case resolutions annually.
Trends
Internal reporting allows us to monitor trends and identify high demand periods meaning we are well placed to react to all situations.
Tracking
We track and manage every support query to ensure a speedy resolution.
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Onboarding
Getting onboard with BRS Golf has never been easier. You and your club will become our implementation team's number one priority, as we ready your club to go live within the BRS Golf system.
Benefit from one-to-one assistance and a training plan exclusive to your club's needs and demands.
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Power Up
‘We’re not using all of the features within BRS Golf’
Sound familiar? Help is at hand! Welcome to Power Up from BRS Golf!
Golf is our passion. Technology? Our forte! We take great pride in marrying the two together to develop marketing leading technology solutions that help drive success at golf clubs around the country. BRS Golf Power Up gives us the opportunity to communicate directly with our clubs with an informative and tailored training day direct to the club.
Service
89% NPS Score
“What has been so important and vital to us is the quality, responsiveness and informed expert-care we have enjoyed. The GolfNow customer support has been – without exception – consistently superb and exemplary.”
Brian Haworth
Chesham and Ley Golf Club
