Support

At BRS we pride ourselves in delivering first class, customer driven support. We believe we have raised the bar and set a new standard for support in the golf software industry.

  • Direct Contact

    When you call our support line we know you want to speak to someone who can help, so that’s who you get! All calls are answered by our own dedicated support team.

    Freephone: 00800 780 88888
    E-mail: support@brsgolf.com

  • Response

    We consistently answer over 95% of all incoming calls first time. Any missed calls are returned as soon as possible, even if no voicemail is left.

    Internal reporting allows us to monitor trends and identify high demand periods meaning we are well placed to react to all situations.

  • Results

    A 99.5% customer retention rate and consistently excellent customer feedback are testament to the effort and investment that goes into BRS support.

  • Support Tools

    Our advanced Five9 VOIP telephone system and Customer Relationship Management (CRM) system allow us to track and manage every support query from the point it arrives until it is satisfactorily resolved.