I’ve worked at BRS Golf for over eight years, and I’m currently the Business Analyst in our Product and Technology group.
The team is based in Belfast but I work from home in Avoca, Co Wicklow. Here’s a look at a typical day in the life of a BRS Golf Business Analyst.
A bit about me:
My previous role was as a trainer, showing golf clubs how to set up and use our tee time management software. This gave me a great opportunity to really learn how a golf club operates and the types of challenges they face.
I’m also an avid golfer (with a 12 handicap), so I know and love the sport. (Aren’t I lucky to work in an industry that I love?) It’s great to get out on the course on a weekly basis – provided that I have my work done, of course!
A bit about working remotely:
Although I’m usually in my home office in Wicklow, I travel to the office in Belfast every couple of weeks, staying for a couple of days at a time. Working remotely is a great bonus but there is nothing better than face-to-face interaction.
Occasionally I get to visit customers or partners. I love visiting customers, and I especially enjoy seeing our software in use “in the real world.” It’s a brilliant chance to find out what’s great, what needs improvement and why.
My typical day:
8:30am – Catch up on emails and what’s happened overnight
This is my chance to catch up on the emails sent overnight and plan the day ahead. Phew, there’s nothing critical today!
After my long commute (no more than 1½ minutes!), I like to be at my desk early. It gives me a sense of calm knowing that I’m a little ahead of everyone else. Even when I’m in Belfast I try to be in the office early. And there’s always the hope that I’ll finish the day early and head out to play a few holes.
9am – Integration with an ePOS system: Today’s challenge is to review and document how our system interfaces with an external point of sale (ePOS) system. I want to document which APIs are being called by the ePOS system and what data we return in response to those calls.
10am– Daily stand up: This meeting is about finding out what people worked on yesterday, their plans for today and anything that might be blocking people from moving forward. We use join.me to share screens so that everyone can see our user stories & scrum board on JIRA. Working remotely isn’t an obstacle to communication—with conference calls and join.me we can all communicate as a team, and throughout the day I can use Cisco Jabber to ping my colleagues if I need to talk to them individually.
11am – Integration with an ePOS system: I decide to start with the product review of the ePOS solution. My job here is to make sure not only that the integration works and the data flows are correct, but that it makes sense and mirrors what would happen in a typical golf club.
For this project we are working with an external partner so I document all the issues in a shared spreadsheet that they can view.
1pm – Lunch: A working-from-home lunch is usually a 30-minute affair with a sandwich and a cup of tea, but every once in a while I have the luxury of hanging out some washing or catching up on TV. Today is a short lunch day!
1:30pm – Write Configuration Rules: As the company grows, it is not possible for every person to know what the configuration rules are. This tool ensures that none of our products fall into an unsupported state. Today I’m focusing on the error rules—feature B can’t be enabled unless feature A is enabled first. I’m writing the rules and uploading them to our QA server for testing. It’s been a long time since I’ve written any code but it’s always good to stretch yourself.
3:00pm – Progress meeting with our ePOS: Quick conference call with our partner to go through the issues I’ve identified so that they are clear and we can agree on next steps.
3:30pm – Roadmap Meeting: Our VP, Lead Architect, Lead Developers and Product team get together to identify the projects we want to consider including in the roadmap for the next six months. Each attendee has selected potential projects, and we use this time to discuss what information is needed. This is also where I’ll gather my action items for the next day.
4.30pm – Daily stand-up with our US team: Our regular stand-up with our US counterparts focuses on what is needed for our fully integrated product for the US market. Fortunately everything is going smoothly and there are no critical items shared in this meeting.
5pm – Documenting the existing ePOS solution: I get back to work on documenting our solution and completing the notes.
6pm – Home time: Time to finish up for the day, at least I don’t have a long commute! Raining tonight so no golf for me – shame!