Support

At BRS Golf we pride ourselves in delivering first class, customer driven support. We believe we have raised the bar and set a new standard for support in the golf software industry.

Phone Support

When you call our support line we know you want to speak to someone who can help, so that’s who you will get!
Call us on UK 028 9568 0288 or IE 0353 1800 852 935.

Email Support

Unable to call? Not a problem. Email the team on [email protected] and we’ll get back to you as soon as possible.

WalkMe

Our WalkMe service provides admin users with the knowledge and know-how to utilise their BRS Golf technology with easy to follow step-by-step guides.

Get live status updates on all our technology, view system uptime and keep track of any incidents in real-time.

92% NPS Score

“The support that I received from BRS Golf to start with was absolutely brilliant. I had a couple of telephone conversations with the guys and I got to grips with the technology straight away. We were using the system within 24 hours or so.”

Fame Tate, Director & Owner, Stanedge Golf Club

Support Service

Our first class, customer driven support is provided at no additional cost – it’s available as part of your GolfNow agreement.

Direct Contact

We answer over 95% of all incoming calls first time, within 30 seconds. Any missed calls are returned as soon as possible, even if no voicemail is left!

Results

92% NPS score. Our unparalleled Customer Success Team is there to support your club.

Over 1,800 Clients

We pride ourselves in supporting a huge client base with over 12,500 case resolutions annually.

Trends

Internal reporting allows us to monitor trends and identify high demand periods meaning we are well placed to react to all situations.

Tracking

We track and manage every support query to ensure a speedy resolution.

Onboarding

Getting onboard with BRS Golf has never been easier. You and your club will become our implementation team's number one priority, as we ready your club to go live within the BRS Golf system.

Benefit from one-to-one assistance and a training plan exclusive to your club's needs and demands.