Privacy Policy
Customer Privacy Notice
The purpose of this privacy notice is to outline the personal data that we “Mardyke Valley Golf Club Limited” hold about you and to notify you of how that data is used and your rights under the General Data Protection Regulation (GDPR).
The personal information we collect about you can include:
• Data relating to your identity (Including name, title, date of birth, gender, photographs)
• Contact details (Address, telephone numbers, email addresses, emergency contact details)
We use this information to:
• Create you an account and user profile to store your handicap
• Send you service-related communications, including announcements and administrative messages
• Marketing
• Book a Tee Time on your behalf
• Maintain your membership with the world handicap network
• Provide golf lessons
• Book a function
• Book you onto tournaments
• Record any accidents or incidents on site
• Post Club photos around the club and on social media
Lawful basis for processing:
Mardyke Valley Golf Club have a legitimate interest to process personal data to complete the administrative functions of the business to provide members and guests access to our golfing facilities, this includes information such as handicaps which are required to book you onto tournaments or gender to ensure you are playing on a level playing field during a tournament.
We would occasionally like to market to our customers, we ask for your consent to contact you in relation to updates and functions happening at the golf club and will do this either through our third-party provider or on the direct booking forms; consent on this matter can be revoked at any time by contacting Mardyke Valley Golf Club directly.
During tournaments photos will be taken of the teams, we ask for your consent to use these photos around the clubhouse and on our social media pages, consent forms will be stored directly in your customer file and consent on this matter can be revoked at any time by contacting Mardyke Valley Golf Club directly.
Our top priority is to keep our customers safe and we are legally obliged to keep an accident book on site to record any accidents or incidents on site.
Who we share your data with:
We currently use a third party booking company to book our tee times, you can view their privacy policy by visiting the following link: https://www.nbcuniversal.com/privacy
We use Handicap Master to record customer data, the information is hosted in the cloud by Handicap Master and is controlled by Mardyke Valley Golf Club, including the deletion of data.
Retention Policy:
We are legally obliged to keep information from the accident book, accident records and reports for 3 years from the date of the last entry (or if the accident involves a young adult, then until that person reaches the age of 21) under The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) (SI 1995/3163) as amended, and Limitation Act 1980.
All other information on our customers are kept for the duration of our business relationship plus 6 months after the account is closed.
Your Rights under the General Data Protection Act
1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling.
For more information on your rights under the General Data Protection Act (GDPR) visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Complaints
You have the right to make a complaint to the relevant supervisory authority which is the Information commissioner’s office (ICO) if you think your personal information has been handled incorrectly.
Contact us
If you require further information or have any questions regarding this Privacy Notice, then please email
[email protected] or write to us at:
Mardyke Valley Golf Club
Private and Confidential
South Road
South Ockendon
Essex
RM15 6RR