At BRS we pride ourselves in delivering first class, customer driven support. We believe we have raised the bar and set a new standard for support in the golf software industry.
When you call our support line we know you want to speak to someone who can help, so that’s who you get! All calls are answered by our own dedicated support team. No voice menus or receptionists to screen calls, means that your issue will be resolved as quickly as efficiently as possible.
We consistently answer over 95% of all incoming calls first time. Any missed calls are returned as soon as possible, even if no voicemail is left.
Internal reporting allows us to monitor trends and identify high demand periods meaning we are well placed to react to all situations. We have even given ourselves targets by defining internal service level agreements which will ensure that this level of service can only get better.
Our advanced VOIP telephone system and web based ticketing system allow us to track and manage every support query from the point it arrives until it is satisfactorily resolved.
As a customer you have a number of options when contacting us:
Call: +44 (0)2890 580363
Ticket: Customers can raise a support ticket and track outstanding/previous issue straight from the booking system.
A 99.5% customer retention rate and consistently excellent customer feedback are testament to the effort and investment that goes into BRS support.
Your Support Team
At BRS we believe in investing in high quality staff. Our team of support specialists have over 21 years collective experience in golf software support, and over 12 years collective experience at BRS. Each member of the team is a support professional and is dedicated to this role.
Philip McClay - Phil is the support team leader and is responsible for new customer Installation and Account Management. When he’s not in the office Phil can normally found lying underneath an old Land Rover or out walking his dogs.
Conor Murphy – Conor is responsible for Technical Support and Web Integration. Outside of work Conor plays soccer for his local team and tries his hand at a bit of surfing, wakeboarding and mountain biking although he'll be the first to admit that it largely depends on the weather!
Paul Forsythe – Paul is responsible for Technical Support and Help Documentation. When not in work he can usually be found in the garage working on his kitcar, or at the track racing it.
Patrick McCrudden - Patrick is responsible for Customer Support. A top amateur player as shown in 2011 winning the North of Ireland Amateur Championship at Royal Portrush Golf Club.
Stephen Hutchinson - Stephen is responsible for Customer Support. Outside of work Stephen can usually be found playing sport or a musical instrument.
Richard McCrudden - Richard is responsible for Customer Support. When not at work Richard can normally be found playing rugby or training with Ballymena RFC. Also a pro water photographer he spends a lot of time in the water taking photos or surfing. Richard also plays off a handicap of 4.
Ciaran McGoldrick – Ciaran is responsible for Customer Support. Outside of work Ciaran plays Gaelic football for the Derry Senior team. Ciaran plays golf regularly at the stunning ‘Strand’ course located at Portstewart Golf club.
A few comments from our customers..
“Thank you very much for that and as always for your prompt and efficient support.”
“Thanks for your offer of help - very much appreciated :-). Any problems just give me a call and thanks once again you are a star!”
“Thanks. Just to let you know your support team are looking after us extremely well, we could not ask for better service.”
“Phew…You are a star - That was so quick I was still trying to fix it myself – and then wondered if I had managed it!! Thanks so much”
“Just wanted to say how pleasant dealings with support and training have been. Both have been extremely professional, friendly and very helpful with nothing too much trouble. When we were looking around at systems this was something that Steve our chairman asked about - in all the chat we had I do not believe you sold this support as strongly as may be you can it may be another big plus you could use against competitors”